Chat

The Chat section is VIA Online's primary interface. Ask questions in plain language and get answers drawn from your organization's indexed document library.

Starting a conversation

Type your question in the input box and press Enter or click Send. VIA Online retrieves the most relevant passages from the document index and generates an answer grounded in them.

Citations

Every answer includes citations — references to the source documents and sections used to generate the response. Click a citation to open the source document so you can read the full context.

Personas

An admin may have configured one or more Personas — pre-configured AI assistants scoped to a specific document set, with a custom system prompt. For example, there might be a "Service Technician" persona focused on maintenance documents, or a "Safety" persona scoped to safety bulletins.

Select a persona from the dropdown at the top of the Chat page before starting a conversation.

Conversation history

Past conversations are saved and accessible from the sidebar. Click any past conversation to resume it — the AI picks up from where the exchange left off.

Limitations

Answers are only as good as the indexed documents. If a topic isn't covered in any indexed PDF, VIA Online will say it can't find relevant information rather than guessing.

VIA Online does not have access to machine data or live logs. It is a document-based RAG system. For machine status and log analysis, use the Analytics Dashboard.